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Taking Responsibility

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Though he’d only been Delta Air Lines’ CEO for three months, Ed Bastian cemented relationships with his team of more than 80,000 worldwide employees when he took personal responsibility on WSB-TV last week for the computer outage that stranded tens of thousands of passengers.

“We own it. I own it. I’m personally responsible for this happening and I’ll personally make sure this doesn’t happen again,” Bastian told WSB.

While some inconvenienced passengers grumbled over whether the $200 vouchers Delta gave them was enough compensation, Delta employees discovered their new boss was ready, even if their electrical system wasn’t.

Rob Schulten, New South Construction

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