Crisis planning starts from the top down, and you can never be too prepared. Crisis management is the management of choices at a turning point and, simply put, crises are defining moments for leaders.
Crisis experts must know how to make sure clients have what they need to shine in that moment. To be successful, you must have an understanding of how a particular leader thinks and the steps they must take to preserve their personal and organizational brands.
My latest blog post will walk you through understanding and influencing the leadership mindset, and six steps to handle issue management.