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Business etiquette matters

by Michael Polzella

Sharon Hill worked at IBM when a company-sponsored meeting on etiquette gave her a business idea. Hill started hosting seminars internally at IBM and outside the company.

She now owns Sharon Hill International, a boutique etiquette and diversity training company in Chapel Hill, and is etiquette-certified by the American Business Etiquette Trainers Association.

“In American business, simple things, such as proper etiquette and good manners, make a big difference. From your entrance to your handshake and business card exchange, your interpersonal behavior can either propel you toward success or cause doors to firmly close behind you,” Hill said.

– Linda McKnight, S&A Communications

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