Sharon Hill worked at IBM when a company-sponsored meeting on etiquette gave her a business idea. Hill started hosting seminars internally at IBM and outside the company.
“In American business, simple things, such as proper etiquette and good manners, make a big difference. From your entrance to your handshake and business card exchange, your interpersonal behavior can either propel you toward success or cause doors to firmly close behind you,” Hill said.
– Linda McKnight, S&A Communications